The round was jointly led by Mercia Ventures and Smedvig Ventures to power product development and international growth.
"It is widely accepted that human error is the most prevalent vector for cyber-attacks and is poorly protected against by ineffective training programmes. Advanced analytics applied to real-time behavioural data presents an original approach for CISOs to control human cyber risk. CultureAI is pioneering this with its market-leading software, offering immediate visibility and mitigation of vulnerabilities. James has an incredible reputation as a thought leader in the space and we are excited to partner with him and his team alongside Mercia Ventures."
Google for Startups and a syndicate of impact investors backed the round to help the firm deploy its conversational AI assistant for frontline workers.
"It's a really exciting time for us. We're absolutely thrilled to have the trust and backing of our investors to solve what is a major crisis – millions of people are not in the workforce or falling out of it entirely. We've seen high employee turnover, in some instances up to 300% and the demand for workers has never been greater. Our technology powers organisations to improve engagement of these individuals by deeply understanding their needs and enabling them to receive better support, resulting in more people accessing and sustaining work,"
The oversubscribed round saw backing from investors including André Hoffmann and Oxford Science Enterprises to expand environmental reporting tools.
"It has been truly exciting to see the level of investor interest in our company, particularly in a less-than-optimal fundraising environment globally,"
Elsewhere Partners led the Series A round, which will fund US market expansion and product development.
"Automating our ticketing processes, response workflows and communications has made process optimization possible, while also improving our response times and the quality of our support interactions. Deskpro also offers the ‘Service Level Agreement’ tracking, customer satisfaction feedback and reporting we need to understand the performance of our business."
The pre-seed round was led by a consortium including Seedcamp, Concept Ventures, RTP Global, C2V, and FJ Labs.
"Machines break down on average 600 hours every year, and the current manual processes to get them operational again are inefficient and time-consuming. Each machine can have between 50 to 200 documents attached, and with dealerships handling up to 1,000 machines annually, pinpointing issues can be a daunting task. Our platform ingests all manuals, enabling us to access the right documents and provide solutions in seconds rather than days. This significantly reduces downtime and recovers lost revenue."
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