Elsewhere Partners led the Series A round, which will fund US market expansion and product development.
"Automating our ticketing processes, response workflows and communications has made process optimization possible, while also improving our response times and the quality of our support interactions. Deskpro also offers the ‘Service Level Agreement’ tracking, customer satisfaction feedback and reporting we need to understand the performance of our business."
The pre-seed round was led by a consortium including Seedcamp, Concept Ventures, RTP Global, C2V, and FJ Labs.
"Machines break down on average 600 hours every year, and the current manual processes to get them operational again are inefficient and time-consuming. Each machine can have between 50 to 200 documents attached, and with dealerships handling up to 1,000 machines annually, pinpointing issues can be a daunting task. Our platform ingests all manuals, enabling us to access the right documents and provide solutions in seconds rather than days. This significantly reduces downtime and recovers lost revenue."
Zouk Capital increased its backing to accelerate the rollout of on-street chargers across the UK.
"Zouk’s increased commitment to char.gy comes at a pivotal time as the EV charging market experiences exponential growth. Collaborating with dedicated partners like char.gy allows local authorities to provide accessible, reliable charging infrastructure to their residents now and into the future. We are delighted to strengthen our support for char.gy’s mission. Well-capitalised providers like char.gy ensure that councils can depend on consistent, long-term investments, which are crucial for sustainable infrastructure development. Investors committed for the long haul are essential in meeting the growing demand for EV infrastructure and supporting the UK’s Net Zero 2050 goals."
West Hill Capital led the investment round to support platform enhancements and research initiatives.
"We are incredibly excited to have the support of West Hill Capital as we continue to innovate and expand our platform. This funding will enable us to further our mission of providing the largest range of fully compliant, high-quality agency staff to care providers across the UK. We are committed to delivering exceptional service and support to our clients, and this investment will help us achieve our goals."
The London startup will use the capital to expand its team, develop next-generation products, and demonstrate clinical performance.
"This could be the defining product in personal health monitoring in the coming decade, and an essential tool for patients and clinicians in diagnosing and treating many chronic diseases as well. Renato and Rafael have a compelling user-centric vision to revolutionise chronic disease management and preventative care, and the credibility and knowledge to execute in this vital area."