PolyAI secures £9.2m Series A funding led by Point72 Ventures to deploy conversational AI in contact centres.
The Series A round was led by Point72 Ventures to support conversational AI deployment in contact centres.
Share allotment filed at Companies House
PolyAI develops voice-first conversational agents that handle complex customer service interactions for large enterprises.
PolyAI has raised £9.2m in a Series A funding round to deploy conversational artificial intelligence agents within contact centres. The investment was led by Point72 Ventures, with participation from Sands Capital Ventures, Amadeus Capital Partners, Passion Capital, and Entrepreneur First.
The London enterprise builds proprietary machine learning and natural language processing systems designed to guide users through complex customer support scenarios. This fresh capital follows an earlier £1.8m seed round backed by Amadeus Capital Partners and Passion Capital.
The firm was established in 2017 by researchers originating from the Dialog Systems Group at Cambridge.
From the founder
"Developing sophisticated AI technology while formulating a compelling SaaS proposition is a significant challenge, and it has delayed the real-world deployment of conversational AI for far too long,"
Nikola Mrkšić
at PolyAI
Investor perspective
"We believe strongly in the potential for AI to transform existing industries by improving both customer satisfaction and workforce efficiency, and we’re thrilled to support PolyAI’s mission to build the world’s most advanced call centres,"
Sri Chandrasekar
Partner, Point72
