PolyAI secures £9.2m Series A funding led by Point72 Ventures to deploy conversational AI in contact centres.
The Series A round was led by Point72 Ventures to support conversational AI deployment in contact centres.
PolyAI builds enterprise voice assistants powered by conversational artificial intelligence for major global brands. The company helps organisations manage high volumes of customer service calls through natural spoken interactions.
PolyAI has raised £9.2m in a Series A funding round to deploy conversational artificial intelligence agents within contact centres. The investment was led by Point72 Ventures, with participation from Sands Capital Ventures, Amadeus Capital Partners, Passion Capital, and Entrepreneur First.
The London enterprise builds proprietary machine learning and natural language processing systems designed to guide users through complex customer support scenarios. This fresh capital follows an earlier £1.8m seed round backed by Amadeus Capital Partners and Passion Capital.
The firm was established in 2017 by researchers originating from the Dialog Systems Group at Cambridge.
From the founder
"Developing sophisticated AI technology while formulating a compelling SaaS proposition is a significant challenge, and it has delayed the real-world deployment of conversational AI for far too long,"
Nikola Mrkšić
CEO and Co-Founder at PolyAI
Investor perspective
"We believe strongly in the potential for AI to transform existing industries by improving both customer satisfaction and workforce efficiency, and we’re thrilled to support PolyAI’s mission to build the world’s most advanced call centres,"
Sri Chandrasekar
Partner, Point72 Ventures
Investors
Sri Chandrasekar
Point72 Ventures
Sands Capital Ventures
Hermann Hauser
Amadeus Capital Partners
Passion Capital
Entrepreneur First
Categories
About the company
PolyAI
PolyAI provides enterprise voice assistants powered by artificial intelligence.