Plain raises £12m in Series A funding led by Battery Ventures to expand its support platform.
Battery Ventures led the Series A round to support platform development and US expansion.
Plain provides a customer support platform designed to modernise B2B workflows and consolidate communication channels. The system helps businesses manage interactions across platforms like Slack and email.
Plain has secured £12m in Series A funding led by Battery Ventures, with participation from Index Ventures and Connect Ventures. The capital will support product expansion, team growth, and the opening of a San Francisco office to serve the American market.
Founded by former Deliveroo leaders Simon Rohrbach and Matt Vagni, the company builds collaborative tools that replace traditional ticketing systems. Its platform integrates real-time messaging services with automated workflows to help support and engineering teams resolve issues efficiently.
From the founder
"Support is no longer just about closing tickets – it’s about building long-term relationships. The migration to collaborative, real-time channels is changing the way businesses interact with customers. Plain is the platform designed for this new reality, helping companies deliver support that’s fast, effective, and aligned with their customers’ needs."
Simon Rohrbach
Co-founder and CEO at Plain
Investor perspective
"Simon and Matt’s dedication to crafting an exceptional product is clear in everything they’ve built. As B2B support moves into this new era of collaboration and AI, Plain is well positioned to lead the way. We’re thrilled to partner with them on this journey."
Neeraj Agrawal
General Partner, Battery Ventures
Use of funds
- 01Grow the team
- 02Expand into international markets
- 03Continue product development
Investors
.png)
Categories
About the company
Plain
Plain provides a collaborative customer support platform for modern businesses.