Creature Comforts secures £7m in seed funding to open new veterinary clinics in London
Torch Capital, Hanaco, and Boost Capital Partners co-led the seed round to fund new London clinics and a proprietary care app.
Creature Comforts is a British pet technology startup that combines physical veterinary clinics with digital care services.
Creature Comforts has secured £7m in seed funding to expand its veterinary care model across London. The investment round was co-led by Torch Capital, Hanaco, and Boost Capital Partners, with participation from Active Partners, Tarek Abuzayyad, and Steve Rosengarten.
The capital will support the opening of the company's first two physical branches in the capital, starting with a St John's Wood site, alongside the rollout of a proprietary application for round-the-clock virtual consultations. The company also intends to pilot a monthly subscription membership for pet owners that includes routine treatments and unlimited advice.
The business was established to address severe staffing shortages and appointment backlogs across the domestic veterinary sector. Its operating model includes profit shares for clinical staff and flexible working hours to combat industry burnout.
From the founder
"Our goal is healthier pets and happier vets. We want to fix the state of affairs for animals, customers and veterinary teams all at the same time because, right now, no one is winning. When you can access it, vet care in the UK is almost always exemplary, but the experience around it is broken."
Russell Welsh
COO at Creature Comforts
Investor perspective
"Creature Comforts' integrated approach, combining telehealth consultations with aesthetically beautiful and digitally enabled in-person clinics, prioritises both the customer experience and the wellbeing of veterinary staff. Having seen the tremendous value this model has provided both consumers and vets in the US, we are incredibly excited by what the business is set to achieve across the UK."
Sam Jones
Partner, Torch Capital
Use of funds
- 01Continue product development
- 02Expand into international markets
Investors
Sam Jones
Torch Capital
Alon Lifshitz
Hanaco
Alvaro Alvarez del Rio
Boost Capital Partners
Tom Profumo
Active Partners
Initial Capital
Vet One
About the company
Creature Comforts
Combines physical veterinary clinics with digital care services to modernise pet healthcare.