Growth18 April 2023

Voicescape secures £9m from BGF to fund product expansion

Growth capital from BGF will back software development and the Caseload Manager tool at Voicescape.

£9.0MGrowth

Voicescape provides specialist communications software for social housing providers and local authorities. The company combines automation and data science to improve public sector engagement.

Voicescape has secured £9m in growth capital from BGF to support its expansion. The funding will be deployed to scale the company product suite and advance its AI-driven Caseload Manager tool.

Established in 1998, the Manchester-based firm provides communication technology to more than 50 social housing providers and local authorities. Alongside the transaction, Gary Haynes has been appointed managing director, while BGF representatives Pinesh Mehta and Jill Williams join the board.

The investment follows a period of strong growth for the software provider, which has built a client base across the public sector.

From the founder

"The social housing and local authority sectors have displayed a remarkable appetite for digital transformation over the last few years, which was only accelerated by the pandemic. The constantly changing needs and circumstances of residents have been highlighted, making it crucial for organisations to use technology effectively. Voicescape’s solutions have been focused on helping organisations use technology to better understand their customers’ behaviours and improve engagement at scale, especially when faced with these strategic challenges."

John Doyle

Founder at Voicescape

Investor perspective

"Voicescape has already made some strong strategic acquisitions to enhance its use of behavioural insights and data science, which sets it apart from other software providers in its space. At the same time, the business has built out an impressive and capable management team to drive future growth. Voicescape’s technology, which has been co-developed with customers, is already transforming organisations. Our investment will enable even more public service organisations to adopt automation technology to improve operational efficiency and build better engagement with staff, tenants and service users."