Series B6 December 2022

Chattermill secures £21.3m Series B investment led by Beringea to drive international expansion

The Series B round was led by Beringea to support platform growth and expansion across the US and Europe.

£21.3MSeries B

Chattermill provides a unified customer intelligence platform that applies deep learning artificial intelligence to analyse customer experience data and deliver actionable insights. The company is headquartered in London and supports major brands with their customer experience programmes.

Chattermill has secured a £21.3m Series B funding round led by Beringea to accelerate its expansion across the US and Europe. Additional participants in the round include DN Capital, Ventech, Runa Capital, btov Partners, SVB, and new investor Blossom Street Ventures. The capital will also be directed towards enhancing the platform capabilities of its customer intelligence software.

The company has experienced significant momentum following its previous Series A raise in 2020, doubling its team size and meeting strong demand from enterprise clients such as Uber, Amazon, and H&M. The fresh funds arrive as businesses increasingly focus on customer retention during challenging economic conditions.

From the founder

"Building a customer experience strategy for large businesses is incredibly difficult, and it must be data-driven. Today, CX plays a huge part in any business’s success – especially in these challenging economic times. We believe there is no other technology that can provide the level of efficiency and insight needed for CX teams to succeed – this is why we are trusted by major brands like Amazon and Uber. Our goal is that our AI is able to analyse over a billion pieces of customer feedback for our clients."

Mikhail Dubov

CEO & Co-Founder at Chattermill

Investor perspective

"Customers today share vast amounts of feedback online across a wealth of platforms and channels, providing a huge opportunity for businesses to drive performance through customer insight. However, the current solutions in the market lack flexibility and accuracy when analysing this unstructured customer feedback across a wide range of sectors. Chattermill has, therefore, enabled a blue-chip roster of clients to tap into a ‘data gold mine’ that had previously been out of reach – the highly-scalable, intuitive product that Mikhail, Dmitry, and their exceptional team is demonstrating immense opportunity as proven by their rapid growth."

Mark Shepherd

Investment Manager, Beringea